Customers nominate
Tell us about an independent local business you would gladly recommend, and what they did well.
Presented by Alto Hearing
The Customer Voice Awards
Championing independent local businesses people trust, return to and recommend.
Customers know when a business looks after people properly. The Customer Voice Awards give that praise somewhere to go.
Recommended by customers. Recognised by Alto Hearing.
Why the awards exist
For the businesses people trust enough to recommend
Every town has independent businesses people rely on. The café that knows where someone likes to sit. The shop that takes time to explain. The salon that makes people feel welcome. The adviser who calls back when they said they would. The local team that treats people with patience, courtesy and care.
These businesses often build their reputation quietly: through word of mouth, return visits and customers who bring someone else through the door.
The Customer Voice Awards were created by Alto Hearing to recognise that kind of service. Each quarter, customers can nominate independent local businesses across the communities Alto Hearing serves. Winners receive a certificate, window sticker, digital badge and profile on the awards website.
Good care deserves to be seen in the local businesses that make towns, villages and high streets feel personal.
The idea
Recognition earned through customer recommendation
The awards recognise independent local businesses through customer recommendation: the places people trust, return to and tell others about.
The Customer Voice Awards
Presented by Alto Hearing Recommended by customers Recognised through care, service and trustHow it works
From nomination to recognition
Alto reviews
Nominations are read against simple criteria: care, clarity, courtesy, consistency and follow-through.
Winners are recognised
Each quarter, winners are named across the communities Alto Hearing serves and celebrated with a certificate, digital badge and website profile.
Winners are chosen for the quality and consistency of care described.
Nominate
Nominate a local business
Tell us about an independent business that looks after people well.
Eligibility
Independent businesses in the areas listed below can be put forward by customers, clients, staff members or local residents. They do not need to be Alto Hearing customers.
A strong nomination
The most useful nominations describe a real moment: a warm welcome, clear advice, patient follow-up or the detail that made you recommend the business to someone else.
Quarterly review
Nominations are reviewed each season. If a business is shortlisted or selected, Alto Hearing may contact you for a little more detail.
Award areas
Awards for local communities
The awards run each quarter in these areas. Over time, each place will build a record of independent businesses recommended by local people.
Latest winners
First winner profiles to follow
After the first quarterly review, this section will carry short profiles by area and season.
Journal
Latest from The Customer Voice Awards
Winner stories, local updates and notes on the small details that make customers come back.
Judging criteria
Simple measures of care and trust
Nominations help the judging panel understand how a business looks after its customers. Nomination volume does not decide the result.
Winner benefits
A mark businesses can share with confidence
Winners receive a framed certificate, window sticker, digital badge and a profile they can share with customers. They may also be featured in Alto Hearing emails, social posts and local press activity.
- Framed certificate
- Window sticker
- Digital badge
- Winner profile
- Social media graphic
- Photo opportunity with Alto Hearing
- Local press mention where appropriate
- Optional short interview
Presented by
Presented by Alto Hearing
Alto Hearing provides premium hearing care with clear advice, thoughtful treatment and long-term support.
The awards carry that same respect for care into the communities Alto Hearing serves.
They celebrate the businesses people visit, recommend and return to.
FAQs